We would be more than happy to disccuss the complaint you wish to make and our pharmacists will try their upmost best to help resolve your issue, so please get in touch with us if you have a complaint.

We also operate a complaint procedure that complies with national guidelines, if you would like more information about our procedure, our pharmacist can assist you.

NHS Choices offers detailed information about the NHS complaints procedure. You can file a complaint with the NHS using its complaints procedure, which is always the first step.

(ICAS) Independent Complaints Advocacy Service

Please get in touch with the Independent Complaints Advocacy Service (ICAS), who can help those who want to file a complaint about the NHS, if you need assistance or guidance while filing your claim. The phone number to reach ICAS is 0300 4568349.

The Advocacy Support Centre is open Monday through Friday from 9 a.m. to 5 p.m. and on Thursdays from 9 a.m. to 7 p.m. Outside of these hours, you can leave a voicemail and they will return your call the following business day, or you can send them an email at

(PALS) Patient Advice and Liaison Service

You could also ask your neighbourhood Patient guidance and Liaison Service (PALS) for guidance. PALS are not a part of the actual complaints process, but they might be able to help you out informally or provide you with further information about the process and other independent complaints advocacy services.


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